Effective Date: 2/7/2025
Lakes Transportation is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our transportation booking services.
Information We Collect
- Booking Details: Pickup and drop-off locations, date and time preferences, passenger count
- Contact Information: Name, phone number, and email address for booking confirmations and communication
- Payment Information: Credit card or payment details for transaction processing
- Trip History: Records of completed rides for service improvement and billing purposes
How We Collect Information
- Online Booking Forms: When you book a ride through our website
- Phone Bookings: Information provided during phone reservations
- Direct Communication: When you contact us for support or inquiries
How We Use Your Information
- Process and confirm ride bookings
- Communicate pickup times, driver details, and trip updates
- Process payments and maintain billing records
- Improve our services and customer experience
- Send service-related notifications (not marketing)
SMS Communications
If you provide your phone number, you may receive:
- Booking confirmations
- Driver arrival notifications
- Trip status updates
- Payment confirmations
Message Frequency: Varies based on your bookings
Opt-Out: Reply “STOP” to any message or contact us directly
Rates: Standard message and data rates may apply
Data Protection
We protect your information through:
- Secure data encryption during transmission and storage
- Limited access to authorized personnel only
- Regular security monitoring and updates
Information Sharing
We do not sell or share your personal information with third parties except:
- With payment processors to handle transactions
- When required by law or legal process
- With service providers bound by confidentiality agreements
Your Rights
- Access your personal information
- Update or correct your details
- Request deletion of your data
- Opt out of communications
Contact Us
For questions about this Privacy Policy or your personal information:
- Email: susan@lakestransportation.com
- Phone: 248-472-9946
- Website: www.lakestransportation.com
Thank you for choosing Lakes Transportation. Your privacy and satisfaction are important to us.
