Our Founder

Meet Susan:
Survivor, Founder,
Neighbor

Lakes Transportation is the heartwork of Susan Koehler Gross, a Michigan native and two-time breast cancer survivor. After facing her own diagnosis with grace and resilience, Susan emerged with a deep desire to give back. She founded Lakes Transportation not just to serve—but to uplift.

Susan’s vision is rooted in gratitude. During treatment, she saw firsthand how transportation challenges could weigh heavily on individuals and families. Today, she’s built Lakes Transportation to ease those burdens—one ride at a time. With every fare, a portion is set aside to benefit local cancer organizations, and her long-term mission is to launch a charitable foundation and a fleet of drivers united in compassion.

When you ride with Lakes Transportation, you’re not just reaching your destination—you’re part of a mission that’s changing lives one ride at a time.

Meet the drivers

Faces Behind the Rides

Janet O’Connor

Susan Koehler Gross

Renee Greiner Martin

Allie Halpin

Chace Bass

Pete Cooper

Rich Joseph
Liz Jordan

John Petsch

jamie-neubeck-img
Jamie Neubeck

Support the Mission—One Ride at a Time

From Our Heart to Your Destination—Experience the Difference with Lakes.